Frequently Asked Questions


Q - What if I am not home to receive my delivery?
A - No problem, we use polystyrene boxes that will keep your produce cool until you get home. When ordering just specify if you have a particular place that you would like your order left e.g. by the front door.

Q - Will I always receive exactly what I have ordered?
A - Weather conditions can adversely affect the quality of crops and some times destroy them completely. Sometimes growers are unable to harvest at the time they intended due to weather conditions. Due to these problems you may not receive every thing you have ordered. The more flexibility you can give us when you are ordering the more chance we have of completing your order. This problem is one of the shortcomings of getting your fruit and vegetables so fresh. We suggest to our customers that you do your market shopping after you have received our delivery just in case you need to pick up something that we were not able to supply.

Q - What if I am not satisfied with the produce that I receive?
A - You can contact Access Organics by email or telephone within 24 hours of receiving your order, and we will gladly replace any item or issue a refund, no questions asked. We want you to be 100% satisfied.

Q - What do I do with the empty boxes?
A - Leave them out for us to collect the next week. $10 charge if not returned.

Q - How can I check the status of my order?
A - After placing your order you will receive an email from us verifying the receipt of your order and notifying you of when you should expect to receive it.

Q - How do I tell Access Organics that I would like to see a certain item on the inventory?
A - Email your suggestion to and we will do our best to source that item for you.

Q - How do I pay for your service?
A - We accept Mastercard and VISA credit cards. Your credit card will be charged on the day of delivery or in the few days after.

Q - Is my credit card information secure with Access Organics?
A - Credit card payments offer customers complete security, as there is no transfer of credit card details over the web or by email. You simply provide us with your details over the phone. We keep your details secure and only access them for payments. Just like going to a shop and having your card swiped. We use your personal information only to process your order and we will not release your personal information to any third party.

Ten Reasons Why You Should Eat Organic Food

  1. Protect Future Generation
    Children receive four times the exposure of an adult (due to their small size) to at least eight widely used cancer-causing pesticides in food. The food choice you make now will impact your child's health in the future.
  2. Prevent Soil Erosion
    The Soil Conservation Service Estimates that more than three million tons of topsoil are eroded from the our shores each year. That means soil is eroding seven times faster than it is built up naturally. Soil is the foundation of the food chain in organic farming. But in conventional farming the soil is used more as a medium for holding plants in a vertical position so they can be chemically fertilized. As a result, Australian farms are suffering from the worst soil erosion in history.
  3. Protect Water Quality
    Water makes up two-thirds of our body mass and covers three-fourths of the planet. Despite its importance, the Environmental Protection Agency (EPA) estimates pesticides (some cancer-causing) contaminate the ground water in all states, polluting the primary source of drinking water for more than half the country's population.
  4. Save Energy
    Farms have changed drastically in the last three generations, from the family based small businesses dependent on human energy to large scale factory farms highly dependent on fossil fuels. Modern farming methods use more petroleum than any other single industry, consuming 12 percent of the country's total energy supply. More energy is now used to produce synthetic fertilizers than to till, cultivate, and harvest all the crops in the Australia. Organic farming is still mainly based on labour-intensive practices such as weeding by hand and using green manures and crop covers rather than synthetic inputs. Organic produce also tends to travel a shorter distance from the farm to your plate.
  5. Keep Chemicals off Your Plate
    Many pesticides approved for use by the EPA were registered before extensive research linking these chemicals to cancer and other diseases had been established. Now the EPA considers that 60% of all herbicides, 90% of all fungicides and 30% insecticides are carcinogenic. The bottom line is that pesticides are poisons designed to kill living organisms, and can also be harmful to humans. In addition to cancer, pesticides are implicated in birth defects, nerve damage and genetic mutation.
  6. Protect Farm Workers Health
    A National Cancer Institute study found that farmers exposed to herbicides had a greater factor of six, than non-farmers of contracting cancer. Farm workers health is a serious problem in developing nations, where pesticides can be poorly regulated. An estimated 1 million people are poisoned annually by pesticides. There are several pesticides banned from use in Australia that are still manufactured here for export to developing countries.
  7. Help Small Farmers
    Although more and more large scale farms are making the conversion to organic practices, most organic farms are small independently owned and operated family farms of less than 100 acres. It's estimated that Australia has lost more than 150,000 family farms in the past decade. With the Department of Agriculture predicting that half of this country's farm production will come from 1% of farms by the year 2020. Organic farming could become one of the few hopes left for family farms.
  8. Support a True Economy
    Although organic food might seem more expensive than conventional foods, conventional food prices do not reflect the hidden cost borne by taxpayers, including nearly $4 billion in federal subsidies. Other hidden costs include pesticide regulation and testing, hazardous waste disposal and clean up, and environmental damage.
  9. Promote Biodiversity
    Mono cropping is the practice of planting large plots of land with the same crop year after year. While this approach tripled farm production between 1950 and 1970, the lack of natural diversity of plant life has left the soil lacking in natural minerals and nutrients. To replace the nutrients, chemical fertilizers are used, often in increasing amounts.
  10. Taste Better Flavour
    There's a good reason many chefs use organic foods in their recipes. They taste better. Organic farming starts with the nutrients of the soil which eventually leads to the nourishment of the plant and ultimately our palates.

Q - Who certifies produce organic?
A - This is a list of all the bodies that certify the produce that we deliver. If you would like to know the certification of a particular product email us and we will look it up for you.